Refund Policy

At Namo Holiday Travel Agency, we strive to provide exceptional travel experiences that meet and exceed our customers' expectations. We understand that plans may change, and we're committed to offering a transparent and fair refund policy to accommodate various situations. Please take a moment to review our refund policy outlined below:

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Voluntary Cancellations/Involuntary Cancellations:

If you decide to cancel your booking for any reason, the eligibility for a refund and the refund amount will depend on the type of booking, the time of cancellation, and any applicable supplier terms.

In case we, Namo Holiday Travel Agency, are unable to fulfill your booking due to unforeseen circumstances such as changes in transportation, accommodation, or other factors beyond our control, we will work to provide you with suitable alternatives. If no alternatives are acceptable or available, you may be eligible for a refund as determined by the circumstances.

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Refund Process:

To request a refund, you must contact our customer service team at [ info@namoholidays.com/8091052447 ]. Provide your booking details and reason for cancellation.

Refunds, if applicable, will be processed using the same payment method used for the original booking. Please allow a reasonable processing time, usually within [10-15] business days, for the refund to appear in your account.

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Refund Amounts:

The refund amount will vary based on the timing of your cancellation and any applicable supplier policies.

For cancellations made well in advance of the travel date, you may be eligible for a higher refund amount. As the travel date approaches, refunds may be subject to deductions based on supplier policies, non-refundable fees, and administrative costs.

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Non-Refundable Items:

Some bookings, such as certain airline tickets, event tickets, or special promotions, may be non-refundable. These terms will be communicated to you at the time of booking.

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Changes to Itinerary:

If you wish to make changes to your itinerary after booking, there might be additional charges or fees involved. Please contact our customer service team to discuss your options and associated costs.

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Travel Insurance:

We strongly recommend considering travel insurance to protect yourself against unexpected cancellations, medical emergencies, or other unforeseen events that might impact your travel plans.

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